Please take a moment to familiarize yourself with the studio policy. A clear understanding of the policy will reduce confusion later on.

Booking
A 50% deposit may be required to book your first session. The deposit will be applied to your session or refunded if you cancel more than 48 hours before your session time. If your deposit is not received within 48 hours of your session time, your time may be forfeited to another client.

Payment
Payment is required upon completion of each session. Payment may be made by cash, personal or company check. All recordings, including hardware or media discs remain the property of OSP until paid for in full.  There is a $50 fee for returned checks. Master tracks will generally not be supplied to new customers paying by cheque, we will deliver them once your cheque clears.

It is generally required customers make payment installments on projects taking longer then 1 week.  This is negotiable, but a payment in full of your outstanding account is preferred.

Masters
Your account must be paid in full prior to receiving your master (new customers please allow for cheque clearance time). Masters are generally provided on CD, DVD or hard drive.  OSP archive copies of all master tracks and source files where possible, however due to storage limitations video footage may not be archived.

In Studio Time
The clock begins when the engineer starts working with you, setting up equipment, getting levels, debugging instrument problems (such as hum, buzz, MIDI or SMPTE codes, etc.). If during long sessions you wish to take a meal break, you may do so off the clock. This allows the engineer to work on other projects in the studio or take a break. If you want to work through the meal break to listen to the session, do edits, overdubs, etc., the clock continues to run. The engineer may choose to eat and work at the same time.

When you indicate you are finished and the equipment is no longer in use the clock stops. (If a master is being burned, the clock continues to run until the master is finished.) Clean up is on us.

Starting Time
When you schedule time, it is expected you will arrive on time and we adjust our work schedule accordingly. It should be understood that we will bill you from the beginning of your scheduled time regardless of what time you arrive. Studio time is billed in 1/4-hour increments.

Open-Ended Time
If no one is scheduled after you, such as at the end of the day or on weekends, you may continue until you reach your goal or wish to stop. Keep in mind performers and engineers may become fatigued during long sessions, which could affect the quality of your work.

Equipment Rental
If there is something you need that we do not have available, you may bring it yourself or request we rent it for you at prevailing rates. Any equipment damaged or broken by clients will be repaired or replaced at cost and billed accordingly.

Food and Beverage
Food and drink may be brought into the studio but must be kept away from equipment racks, console and piano. Alcohol may not be consumed on the premises.

No Smoking
Smoking is prohibited on the premises. If you choose to smoke outdoors, please be considerate and use the receptacle provided for this purpose.

Restricted Recordings
As a professional recording studio we respect the intellectual property rights of all artists. We reserve the right to cancel your session, and return your deposit, if we believe you are infringing on the copyrighted material of others. Mechanical licenses are required prior to manufacturing. At your request we will explain how to obtain mechanical licenses from the appropriate sources.

Drugs are strictly prohibited
We reserve the right to deny access to our premises and our equipment to those clearly under the influence of drugs or alcohol.

Thank you for reviewing the studio policy.